Please click 'submit testimonial' (below) to start raving about your experience. It would be extremely helpful
to our visitors (just think back to how skeptical you were after a bad hosting experience elsewhere), and
all of us here at Acenet sure do love reading these. Thank you so much, fans!
A shared purpose has united all of us here at Acenet, and that purpose is to eliminate
the worry, stress and frustration from your life that all too often burdens other webmasters. Seeing you
enjoy an easy, fun and rewarding evening with your website is what all of us are passionate about.
It's really a perception -- a shared way of seeing the purpose behind what all of us do each and every day. It's hard to express in sound bites, because our competitors make all the same claims. "Your website will be lightning-fast, perfectly reliable and support is out of this world." Surely you have seen these cliches again and again.
In the most simple of terms, you will enjoy a smooth experience at Acenet.
None of us really even know exactly how the Acenet culture came to be, it just happened. No individual was responsible for it; it was a team of talents... rallying together behind an unspoken purpose in perfect harmony. If the exact formula was known to us, riches could probably be made selling it to other companies -- because they're still searching for the answer.
It more than likely boils down to everyone truly caring, and caring about all the right things for all the right reasons.
Whatever it is, its presence will become obvious soon after we start working together. You'll sense it.
Until then, the next best way to get a feel for it is by hearing how it has touched others. And hopefully their stories motivate you to experience it for yourself, because you could be spared untold oodles of emotional grief. (You should hear some of the pains others have suffered before stumbling upon us. Sadly hosting is a completely unregulated industry. Buyer beware.)
And know this: if your experience is anything short of "breathtaking" (that's how Jenny Cassar put it into words), Acenet doesn't deserve your business. You'll either be glad you allowed us the opportunity to serve you (and we'll be working together for years to come) or we'll say our goodbyes -- after returning your full payment and doing everthing possible to make your departure a pleasant one -- and you'll walk away knowing Acenet is a class-act. That's our pledge to you.
It's really a perception -- a shared way of seeing the purpose behind what all of us do each and every day. It's hard to express in sound bites, because our competitors make all the same claims. "Your website will be lightning-fast, perfectly reliable and support is out of this world." Surely you have seen these cliches again and again.
In the most simple of terms, you will enjoy a smooth experience at Acenet.
None of us really even know exactly how the Acenet culture came to be, it just happened. No individual was responsible for it; it was a team of talents... rallying together behind an unspoken purpose in perfect harmony. If the exact formula was known to us, riches could probably be made selling it to other companies -- because they're still searching for the answer.
It more than likely boils down to everyone truly caring, and caring about all the right things for all the right reasons.
Whatever it is, its presence will become obvious soon after we start working together. You'll sense it.
Until then, the next best way to get a feel for it is by hearing how it has touched others. And hopefully their stories motivate you to experience it for yourself, because you could be spared untold oodles of emotional grief. (You should hear some of the pains others have suffered before stumbling upon us. Sadly hosting is a completely unregulated industry. Buyer beware.)
And know this: if your experience is anything short of "breathtaking" (that's how Jenny Cassar put it into words), Acenet doesn't deserve your business. You'll either be glad you allowed us the opportunity to serve you (and we'll be working together for years to come) or we'll say our goodbyes -- after returning your full payment and doing everthing possible to make your departure a pleasant one -- and you'll walk away knowing Acenet is a class-act. That's our pledge to you.
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June 10th, 2008 Great company, great service and great customer support. I have recommended your company to all my clients who were finding web hosting. I believe it is a blessing from God that I started my business with using your company host my web site.
Joseph S. Luo (www.itconsulting-portland.com)
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June 7th, 2008 Very helpful, commited staff. Very impressed with the speed and manner in which all my queries have been dealt with. I'm not very technical, but tech support is always on hand to help. Thank you very much!
Highly recommended. Steve Steven Helstrip (thethrillseekers.co.uk)
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June 6th, 2008 I've been a very satisfied user of customer support since May 2006. I continue to be amazed that technical support response time, and solutions, can be measured in mere minutes. Wicked fast.
David Sader (stjschool.org)
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June 6th, 2008 I would like to thank you and everyone else that worked on this problem; I was getting very unhappy thinking that the problem was on your end and as we know now it was in my computer settings. You and your team worked very hard and solved this problem even though it wasn?t something that you had or needed to.
I was ready to move to a new host and now I am very very happy to be your customer and will be for a long time. Thank you so much Troy Ford Five T's Surveillance Support http://www.surveillance.fivets.com Troy Ford (fivets.com)
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June 4th, 2008 Although we seldom need it, Acenet is always there to respond to our requests for technical assistance and it has always been solved within an hour!
We could not ask for more seemless web hosting, ease of billing, web usage statistics and, when needed, technical support to allow our organization full access to all the internet offers. Thank you Acenet! Dan Bigg, Chicago Recovery Alliance (anypositivechange.org)
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June 4th, 2008 after my computer crashed i lost my new IP address to which i took a chance in the middle of the night and e-mailed ace-host asking them to e-mail it to me again. took out my watch to set the alarm for 3 hours later so i could check if they have e-mailed the IP yet and just before i could switch my new computer off, the IP address had already been e-mailed. this must have happened in less than 2 minutes. i doubled checked the dates to see if im not looking at an old e-mail instead. i was in disbelief. you're the best. its comforting to know that even from South Africa one still gets such prompt response. much better than local service providers. MANY THANKS!!!
KRI8MEDIA HOUSE (toohot.co.za)
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June 3rd, 2008 When I first came to Acenet, it had been after a long and rocky road of previous web hosts. So, naturally, I was a little sceptical when I saw the package contents and such a low price; but I've never been happier. I currently keep two domains with Acenet, and in total I've had four with this company. In the rare times when I do require the aid of the extremely friendly and competent help staff I've never been let down. My few issues are always solved promptly and with great care, and never have I felt that I'm simply one more number to crunch. The FTP connections are swift, the uptime for my domains is phenomenal, and the email is never lacking. Thanks to the ease of cPanel and the wonders of Fantastico, I don't have to spend hours at a time installing and checking every new update; nor do I have to worry about the stability of my site as a whole. Thank you to everyone at Acenet, for the brilliant service your provide.
Brandi Couch (http://lunarius.net)
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June 2nd, 2008 When having email trouble the terrific staff at ace-host.net first eliminated any problems on their servers, then continued to help until I found a local problem on my computer that was giving me grief.
Couldn't ask for better tech support! Norm Davis (aamo.info)
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June 2nd, 2008 I had a problem with my website. I contacted Ace-net tech support on line and the problem was fixed in about 10 minutes. Excellent service!
Gary Gifford (reedwrangler.net)
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May 31st, 2008 I was with Acenet in 2003-2005 but had my account stalled because my credit card expired. When I reactivated my card, Acenet made an auto-pay towards my site...but the customer service reps were VERY accomodating and understanding.
You all still have A+ service. Even though I'm sorry to say that I do not use Acenet anymore...I appreciate the help you've given me throughout the years! Judy Nguyen (www.gwind-tuilin.net)
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