Please click 'submit testimonial' (below) to start raving about your experience. It would be extremely helpful
to our visitors (just think back to how skeptical you were after a bad hosting experience elsewhere), and
all of us here at Acenet sure do love reading these. Thank you so much, fans!
A shared purpose has united all of us here at Acenet, and that purpose is to eliminate
the worry, stress and frustration from your life that all too often burdens other webmasters. Seeing you
enjoy an easy, fun and rewarding evening with your website is what all of us are passionate about.
It's really a perception -- a shared way of seeing the purpose behind what all of us do each and every day. It's hard to express in sound bites, because our competitors make all the same claims. "Your website will be lightning-fast, perfectly reliable and support is out of this world." Surely you have seen these cliches again and again.
In the most simple of terms, you will enjoy a smooth experience at Acenet.
None of us really even know exactly how the Acenet culture came to be, it just happened. No individual was responsible for it; it was a team of talents... rallying together behind an unspoken purpose in perfect harmony. If the exact formula was known to us, riches could probably be made selling it to other companies -- because they're still searching for the answer.
It more than likely boils down to everyone truly caring, and caring about all the right things for all the right reasons.
Whatever it is, its presence will become obvious soon after we start working together. You'll sense it.
Until then, the next best way to get a feel for it is by hearing how it has touched others. And hopefully their stories motivate you to experience it for yourself, because you could be spared untold oodles of emotional grief. (You should hear some of the pains others have suffered before stumbling upon us. Sadly hosting is a completely unregulated industry. Buyer beware.)
And know this: if your experience is anything short of "breathtaking" (that's how Jenny Cassar put it into words), Acenet doesn't deserve your business. You'll either be glad you allowed us the opportunity to serve you (and we'll be working together for years to come) or we'll say our goodbyes -- after returning your full payment and doing everthing possible to make your departure a pleasant one -- and you'll walk away knowing Acenet is a class-act. That's our pledge to you.
It's really a perception -- a shared way of seeing the purpose behind what all of us do each and every day. It's hard to express in sound bites, because our competitors make all the same claims. "Your website will be lightning-fast, perfectly reliable and support is out of this world." Surely you have seen these cliches again and again.
In the most simple of terms, you will enjoy a smooth experience at Acenet.
None of us really even know exactly how the Acenet culture came to be, it just happened. No individual was responsible for it; it was a team of talents... rallying together behind an unspoken purpose in perfect harmony. If the exact formula was known to us, riches could probably be made selling it to other companies -- because they're still searching for the answer.
It more than likely boils down to everyone truly caring, and caring about all the right things for all the right reasons.
Whatever it is, its presence will become obvious soon after we start working together. You'll sense it.
Until then, the next best way to get a feel for it is by hearing how it has touched others. And hopefully their stories motivate you to experience it for yourself, because you could be spared untold oodles of emotional grief. (You should hear some of the pains others have suffered before stumbling upon us. Sadly hosting is a completely unregulated industry. Buyer beware.)
And know this: if your experience is anything short of "breathtaking" (that's how Jenny Cassar put it into words), Acenet doesn't deserve your business. You'll either be glad you allowed us the opportunity to serve you (and we'll be working together for years to come) or we'll say our goodbyes -- after returning your full payment and doing everthing possible to make your departure a pleasant one -- and you'll walk away knowing Acenet is a class-act. That's our pledge to you.
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January 8th, 2010 You guys -- ALL of you -- ARE outstanding. In an society where customer service is going the way of a windsheld-clean and tire-check at a service station fill up, I MARVEL at how responsive AND talented you guys are. Not only the fact that any tech issue is addressed in minutes, but also (what I see to be very rare, in my experience) you guys both LISTEN -- AND know what to do. ALSO usually within minutes. If I ever need a reminder about how customer service is supposed to go, I'll do a tech ticket to you guys.
I have written testimonials to this effect time and time again; and I'm sure by this time, no one reads the ones that are 200-300-600 deep. But I will again do one. You guys deserve it! Don Chinnici (Whitewaterhosting.com)
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January 8th, 2010 Many thanks to Gregory and Warren in tech support for helping me to relaunch my website. Yesterday, I was trying to meet a deadline and they helped me do it. Both explained the technical situation in terms that I could understand, so that I could work with them to resolve the bugs. I really appreciated their help, patience and friendliness. I actually felt supported! And so relieved when my site was live.
Thank you both again. Happy New Year. Sincerely, Kim Zanti Topanga, CA Kim Zanti (www.kimzanti.com)
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January 6th, 2010 Acenet tech support is absolutely outstanding! We recommended Acenet all the time--it's a great value, the hosting products they offer are fantastic, and, of course, the tech support is unmatched. Thanks guys!!!!
Tom Schenking (eastconn.org)
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January 6th, 2010 My experiences with Ace Host have been more than satisfactory. In addition to one of the quickest, sharpest, and most courteous support staffs I've run into in my years of seeing other hosts, they have a way of going beyond the normal call of duty to help me out.
A good example was my recent trouble when my domain registrar failed. Although this has nothing to do with them, the offered several suggestions, and gave me the information I needed. Then one of the techs dropped me a line afterwards, wishing me happy holidays and hoping I'd gotten things straightened out. This kind of efficiency and personal concern is especially welcome when the internet experience hits a glitch and Ace Host's staff has risen to every opportunity to help me out and make things work better. Linton Robinson (mexipost.com)
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January 5th, 2010 Being used to use your service for a couple of years now, must say, your service is of a Premium grade. Always e-mail respond in no time with clear explanations of everything's been asked about. Clear solution to all present and possible to present problems. Keep on doing good job!!!
Konstantin (konstantin-music.com)
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January 3rd, 2010 I have been with Acenet for awhile now and I can say only good things about their support staff. Especially Sean M. From the biggest to the smallest questions or problems, I have been met with nothing but quick friendly professional and patient service. The best that I have experienced in all the years that I have dealing with server hosts. By far the best ever! It reaffirms my decision to switch from my old server. They make you feel like a person and not a number or a dollar sign.
Thanks! Tony Diaz (www.M14TFL.com)
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December 30th, 2009 Your tech support is amazing. Thank you Acenet!
Alissa Effland (eff-stop.com)
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December 25th, 2009 Your tech support and sales has been phenomenal. I am using your services for last three years and never got any problems of any type. It is great working with Ace-Host guys. Keep Going......
VaktSolutins (Vaktsolutions.com)
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December 23rd, 2009 Thank you so much for the help you gave me in getting my site back up and running after a saudi arabian hacker messed up my site. Your staff was great and I am happy to say the whole thing took less than a day to get my site back up and working even though we ran into some interesting problems along the way.
Thanks again. I can honestly say that I highly recommend your service. Duane Overturf Duane Overturf (duaneoverturf.com)
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December 21st, 2009 Dear Staff and Board Members @Acenet. INC.
I thank you for your Care, Help and Support.Everything is properly set and shows as high professionalism as Deep Experience in the Hosting,Service and Maintenance. I have nothing to lose with you for you really are Regular, Organized, Professional and Honest Key People there. I am so Lucky to be one of your Customers and it's a Great Honor for me to write a Valuable Testimony about You All . I am fully Satisfied with this Hosting Company which assigns us its Periodical Great Efforts to Offer us the Best,The Fast and the State of Art Technologies. Through your Services, I am surely convinced to develop more and more our Business under your Security Roof and Management Measurements . Even those words show a little of your values But they express Fact and Truth . I can believe strongly in your Policy which is one of your Company Valuable Pillars .I esteem your Collaboration and appreciate your fruitful coordination in this Global Activity which joins us from the four corners of the World. I am so grateful and thank you for the Time you will spend and the Efforts you will deploy to read this Message. I wish you as a Staff and Board Members A Merry Christmas and A Happy New Year 2010 . You Deserve the full Respect and You Earn the the most Admiration. Warm Wishes, Dr Kamal Younes, DMCI General Manager Beirut, Lebanon Dr Kamal Younes (http://www.mydmci.net)
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