Please click 'submit testimonial' (below) to start raving about your experience. It would be extremely helpful
to our visitors (just think back to how skeptical you were after a bad hosting experience elsewhere), and
all of us here at Acenet sure do love reading these. Thank you so much, fans!
A shared purpose has united all of us here at Acenet, and that purpose is to eliminate
the worry, stress and frustration from your life that all too often burdens other webmasters. Seeing you
enjoy an easy, fun and rewarding evening with your website is what all of us are passionate about.
It's really a perception -- a shared way of seeing the purpose behind what all of us do each and every day. It's hard to express in sound bites, because our competitors make all the same claims. "Your website will be lightning-fast, perfectly reliable and support is out of this world." Surely you have seen these cliches again and again.
In the most simple of terms, you will enjoy a smooth experience at Acenet.
None of us really even know exactly how the Acenet culture came to be, it just happened. No individual was responsible for it; it was a team of talents... rallying together behind an unspoken purpose in perfect harmony. If the exact formula was known to us, riches could probably be made selling it to other companies -- because they're still searching for the answer.
It more than likely boils down to everyone truly caring, and caring about all the right things for all the right reasons.
Whatever it is, its presence will become obvious soon after we start working together. You'll sense it.
Until then, the next best way to get a feel for it is by hearing how it has touched others. And hopefully their stories motivate you to experience it for yourself, because you could be spared untold oodles of emotional grief. (You should hear some of the pains others have suffered before stumbling upon us. Sadly hosting is a completely unregulated industry. Buyer beware.)
And know this: if your experience is anything short of "breathtaking" (that's how Jenny Cassar put it into words), Acenet doesn't deserve your business. You'll either be glad you allowed us the opportunity to serve you (and we'll be working together for years to come) or we'll say our goodbyes -- after returning your full payment and doing everthing possible to make your departure a pleasant one -- and you'll walk away knowing Acenet is a class-act. That's our pledge to you.
It's really a perception -- a shared way of seeing the purpose behind what all of us do each and every day. It's hard to express in sound bites, because our competitors make all the same claims. "Your website will be lightning-fast, perfectly reliable and support is out of this world." Surely you have seen these cliches again and again.
In the most simple of terms, you will enjoy a smooth experience at Acenet.
None of us really even know exactly how the Acenet culture came to be, it just happened. No individual was responsible for it; it was a team of talents... rallying together behind an unspoken purpose in perfect harmony. If the exact formula was known to us, riches could probably be made selling it to other companies -- because they're still searching for the answer.
It more than likely boils down to everyone truly caring, and caring about all the right things for all the right reasons.
Whatever it is, its presence will become obvious soon after we start working together. You'll sense it.
Until then, the next best way to get a feel for it is by hearing how it has touched others. And hopefully their stories motivate you to experience it for yourself, because you could be spared untold oodles of emotional grief. (You should hear some of the pains others have suffered before stumbling upon us. Sadly hosting is a completely unregulated industry. Buyer beware.)
And know this: if your experience is anything short of "breathtaking" (that's how Jenny Cassar put it into words), Acenet doesn't deserve your business. You'll either be glad you allowed us the opportunity to serve you (and we'll be working together for years to come) or we'll say our goodbyes -- after returning your full payment and doing everthing possible to make your departure a pleasant one -- and you'll walk away knowing Acenet is a class-act. That's our pledge to you.
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March 17th, 2010 WOW! Customer Service at Ace-net is spectacular. They go above and beyond. So incredibly helpful, patient, knowledgeable. Answers and solutions are always fast. They REALLY know their stuff! I recommend them to all my business associates & friends.
Alissa Effland (eff-stop.com)
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March 12th, 2010 a solution to several problems within a single email in less than 2 hours. informative explanations so as to avoid a reoccurance said problems. relevant answers to your questions from real people & not some automated computer response.
amazing service here. The Labcatz (http://theLabcatz.com)
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March 8th, 2010 The ace-host team is awesome! I always get prompt service. I give them cryptic messages with incomplete info (because I don't know what's up) and they miraculously figure out what I need and provide the solution. They know their stuff inside out! I'm totally impressed.
Ellery West (eco-vision.com)
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 | March 5th, 2010 I have been a customer with Acenet for 5 years now with three different websites and ventures and still mantain two of them with this firm. I find Acenet continuing to upgrade their software and services as technology improves and each time I need to use their control panel, it seems that there are more options and it is so easy to use.
Customer service is far superior to any other that I've ever used. Because our time is valuable, when I do need to submit a ticket to them for a question or help, I get a response very quickly and don't have to wait a day or even an hour. It is usually responded to within a couple of minutes. During their upgrades to their system and regular system maintainence, we are notified well in advance of any possible down time and it is not only minimal, but is done during the wee hours of the night when my customers should be sleeping and not surfing. 5 stars to Acenet for a superior webhosting company! Mike Cason www.SpeakerHobby.com www.LeagueCityElectric.com Mike Cason (www.SpeakerHobby.com)
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March 4th, 2010 I have been a long-term customer of Acenet, and couldn't be happier with the service. I have never had an question that wasn't answered promptly, and the level of customer service is exemplary. My site is always running smoothly, and I'm confident that it always will. I anticipate using Acenet for my web hosting as long as I'm in business!!
Sandra J Stehly (photographbysandra.com)
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February 16th, 2010 These dudes at Ace Host rock!
We spent a lot of time and money upgrading our current server base from a single dedicated server to multiple servers including our own dns servers with DNS clustering. These guys were awesome, pointed us in the right direction before we started and offered us various solutions so we could make an informed choice. Once we had it all planned, adding the servers - including finding us rack space, and getting it all operational was easy. They were only a ticket away when we had an issue. If you want top level support and expertise for dedicated hosting - then these guys are simply the best. Mark Mark Ford (Multiple Servers)
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 | February 15th, 2010 After 3 years at Acenet not only is there not one thing that has bothered me, i cant even think of something i would change. Fantastic fast responsive support, uptime seems like 100%, fast servers. Just cant say enough about how professional the company is.
Peter L. Hammond (www.peterhammond.com)
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February 12th, 2010 I've found many of the things said in other testimonials to be very true for us as well. I've had some horrible hosts; But, what I never expected from a hosting company started when my mother died from cancer.
My credit card had expired and because I was not well for almost 2 years after she passed and couldn't see to my affairs; my account on Ace Host was left unpaid. They had suspended my account. Having had a great experience with them up until my account was suspended, I came back, logged into my account and paid my bill. What happened next was absolutely unbelievable! When I contacted them to give them my new domain name and to find out how to sign back up for a plan, I was informed that they had SAVED ALL of my website's data! ALL OF IT! Granted, I didn't need anything from those files - but I really felt like Ace Hosts were there for ME when I needed them. I have never felt like this company was out for themselves and and because of thier wonderful ethics and the fact that they ALWAYS go the distance for me, I will remain a loyal Ace Host customer as long as I have need for hosting services. Thanks guys! Kimberly Nikanowicz (eternalnexuz.com)
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 | February 10th, 2010 After struggling with a few different companies, I finally found AceNet. Their up-time is great - but their willingness to explain what is (or isn't) happening, the number of times they've fixed things that could well have been our doing and their fantastic response time define true value.
This is the first hosting company I willingly pay multiple-months at a time. The Digital Gryphon LLC (digitalgryphon.net)
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February 5th, 2010 I had worried about transferring my website from my old host to this host, but staff assured me they would make the transition as smooth as possible. That they did, answering all my tickets in prompt times (less then 30 minutes). The service, and customer service are top notched. I am glad to of made the switch!
Richard Hammond Jr (Customtruckz.net)
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