Please click 'submit testimonial' (below) to start raving about your experience. It would be extremely helpful
to our visitors (just think back to how skeptical you were after a bad hosting experience elsewhere), and
all of us here at Acenet sure do love reading these. Thank you so much, fans!
A shared purpose has united all of us here at Acenet, and that purpose is to eliminate
the worry, stress and frustration from your life that all too often burdens other webmasters. Seeing you
enjoy an easy, fun and rewarding evening with your website is what all of us are passionate about.
It's really a perception -- a shared way of seeing the purpose behind what all of us do each and every day. It's hard to express in sound bites, because our competitors make all the same claims. "Your website will be lightning-fast, perfectly reliable and support is out of this world." Surely you have seen these cliches again and again.
In the most simple of terms, you will enjoy a smooth experience at Acenet.
None of us really even know exactly how the Acenet culture came to be, it just happened. No individual was responsible for it; it was a team of talents... rallying together behind an unspoken purpose in perfect harmony. If the exact formula was known to us, riches could probably be made selling it to other companies -- because they're still searching for the answer.
It more than likely boils down to everyone truly caring, and caring about all the right things for all the right reasons.
Whatever it is, its presence will become obvious soon after we start working together. You'll sense it.
Until then, the next best way to get a feel for it is by hearing how it has touched others. And hopefully their stories motivate you to experience it for yourself, because you could be spared untold oodles of emotional grief. (You should hear some of the pains others have suffered before stumbling upon us. Sadly hosting is a completely unregulated industry. Buyer beware.)
And know this: if your experience is anything short of "breathtaking" (that's how Jenny Cassar put it into words), Acenet doesn't deserve your business. You'll either be glad you allowed us the opportunity to serve you (and we'll be working together for years to come) or we'll say our goodbyes -- after returning your full payment and doing everthing possible to make your departure a pleasant one -- and you'll walk away knowing Acenet is a class-act. That's our pledge to you.
It's really a perception -- a shared way of seeing the purpose behind what all of us do each and every day. It's hard to express in sound bites, because our competitors make all the same claims. "Your website will be lightning-fast, perfectly reliable and support is out of this world." Surely you have seen these cliches again and again.
In the most simple of terms, you will enjoy a smooth experience at Acenet.
None of us really even know exactly how the Acenet culture came to be, it just happened. No individual was responsible for it; it was a team of talents... rallying together behind an unspoken purpose in perfect harmony. If the exact formula was known to us, riches could probably be made selling it to other companies -- because they're still searching for the answer.
It more than likely boils down to everyone truly caring, and caring about all the right things for all the right reasons.
Whatever it is, its presence will become obvious soon after we start working together. You'll sense it.
Until then, the next best way to get a feel for it is by hearing how it has touched others. And hopefully their stories motivate you to experience it for yourself, because you could be spared untold oodles of emotional grief. (You should hear some of the pains others have suffered before stumbling upon us. Sadly hosting is a completely unregulated industry. Buyer beware.)
And know this: if your experience is anything short of "breathtaking" (that's how Jenny Cassar put it into words), Acenet doesn't deserve your business. You'll either be glad you allowed us the opportunity to serve you (and we'll be working together for years to come) or we'll say our goodbyes -- after returning your full payment and doing everthing possible to make your departure a pleasant one -- and you'll walk away knowing Acenet is a class-act. That's our pledge to you.
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October 20th, 2007 Your staff always replies promptly with accurate information, I've always left good feedback about your service, what more can I say, your the best.
Flowerchild Inc (www.631contractor.com)
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October 19th, 2007 very clear concise and truthful during the whole hard drive debacle.
thank you! Steve Puchalski (deromantic.com)
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October 19th, 2007 WOW I must say first that I have always thought the customer support and all around customer care was outstanding! If I had noticed the Testimonial section here before I would have already gave my praise. It makes me truly happy to see company that goes that extra mile. To me that shows a true appreciation for really makes or breaks a business its customers.
thanks again Acenet Price Competitors ()
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October 19th, 2007 Thanks for fixing the problem in such a short time. I am impressed!
Iris Ho (www.fapa.org)
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October 19th, 2007 I have only had a couple of issues that needed addressed, and your team of experts were right on top of it. All problems resolved, fast, with professionalism, and the highest regard to our needs. You are graded A+ in our books. Thank you.
William H Hewitt - Navitek Group (NavitekGroup.com)
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October 18th, 2007 Thanks for the wonderful support.
i have never been involved with a web hosting company who took so much pride in customer support. Even when its just a newbie screwing things up like me. Always there, always understanding, never belittling, no matter how dumb the question. Thanks again and maybe i will finally learn web design so you can get back to import tech related issues. John (Rome-Space.com)
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October 17th, 2007 I've been with Acenet for 4 years and I have to say their Customer Sevice team is extremely good. They respond very fast but added to that, they seem to genuinely understand what I need to do. After successful trouble-shooting, when I say thank you, they reply in a way that it seems they're smiling back to you. It's a great feeling when you know these people aren't just monotonous robot-like-human who don't care about your emotion or stress when you're trying to fix a problem. They help you with things that usually other big hosts just tell you to fix on your own - like taking care of my billing address or my wordpress blog. They are good people and I'm pleased to be with them. I hope they stay in business for long, so I could stick to them as long as possible. It's just not because they are inexpensive but the way they do care to help you out. That's the real big plus point of Acenet.
Nazzina (nazzina.com)
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October 16th, 2007 ACE host is really the company you should be glad to work with. This server is never down. You are sure that your page will be visible all the time, and if there's any issue... they'll let you know. Communication is Excellent. The billing department is serious.
I encorage you to use this excellent service. DAZA Immo (www.dazaimmo.com)
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October 15th, 2007 AceNet has never disappointed me.
I've tested a few other hosts, but there has always been a reason why I couldn't use them. The billing department is honest and solve payment issues quicky and without unnecessary discussion. Support responds quickly and have always answered to my satisfaction. I've had connection problems once or twice in about 4 years, and all or most of the time this has caused by at 'net problem. System upgrades have been smooth and most of them with a downtime too short to notice. I feel that I get more than I pay for when comparing to other hosts. AceNet is one of the best. Inge Vabekk (upandforward.com)
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October 13th, 2007 I have had you guys for three glorious years straight after having one of the worst experiences with my former host. Not only have I never experienced problems with downtime or "screw ups" with your company, the support service couldn't be made up of nicer or more knowledgeable people. Here is to another three years of what is in my opinion the host with the most!
Samuel Jagoda (ingruo.net)
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