Please click 'submit testimonial' (below) to start raving about your experience. It would be extremely helpful
to our visitors (just think back to how skeptical you were after a bad hosting experience elsewhere), and
all of us here at Acenet sure do love reading these. Thank you so much, fans!
A shared purpose has united all of us here at Acenet, and that purpose is to eliminate
the worry, stress and frustration from your life that all too often burdens other webmasters. Seeing you
enjoy an easy, fun and rewarding evening with your website is what all of us are passionate about.
It's really a perception -- a shared way of seeing the purpose behind what all of us do each and every day. It's hard to express in sound bites, because our competitors make all the same claims. "Your website will be lightning-fast, perfectly reliable and support is out of this world." Surely you have seen these cliches again and again.
In the most simple of terms, you will enjoy a smooth experience at Acenet.
None of us really even know exactly how the Acenet culture came to be, it just happened. No individual was responsible for it; it was a team of talents... rallying together behind an unspoken purpose in perfect harmony. If the exact formula was known to us, riches could probably be made selling it to other companies -- because they're still searching for the answer.
It more than likely boils down to everyone truly caring, and caring about all the right things for all the right reasons.
Whatever it is, its presence will become obvious soon after we start working together. You'll sense it.
Until then, the next best way to get a feel for it is by hearing how it has touched others. And hopefully their stories motivate you to experience it for yourself, because you could be spared untold oodles of emotional grief. (You should hear some of the pains others have suffered before stumbling upon us. Sadly hosting is a completely unregulated industry. Buyer beware.)
And know this: if your experience is anything short of "breathtaking" (that's how Jenny Cassar put it into words), Acenet doesn't deserve your business. You'll either be glad you allowed us the opportunity to serve you (and we'll be working together for years to come) or we'll say our goodbyes -- after returning your full payment and doing everthing possible to make your departure a pleasant one -- and you'll walk away knowing Acenet is a class-act. That's our pledge to you.
It's really a perception -- a shared way of seeing the purpose behind what all of us do each and every day. It's hard to express in sound bites, because our competitors make all the same claims. "Your website will be lightning-fast, perfectly reliable and support is out of this world." Surely you have seen these cliches again and again.
In the most simple of terms, you will enjoy a smooth experience at Acenet.
None of us really even know exactly how the Acenet culture came to be, it just happened. No individual was responsible for it; it was a team of talents... rallying together behind an unspoken purpose in perfect harmony. If the exact formula was known to us, riches could probably be made selling it to other companies -- because they're still searching for the answer.
It more than likely boils down to everyone truly caring, and caring about all the right things for all the right reasons.
Whatever it is, its presence will become obvious soon after we start working together. You'll sense it.
Until then, the next best way to get a feel for it is by hearing how it has touched others. And hopefully their stories motivate you to experience it for yourself, because you could be spared untold oodles of emotional grief. (You should hear some of the pains others have suffered before stumbling upon us. Sadly hosting is a completely unregulated industry. Buyer beware.)
And know this: if your experience is anything short of "breathtaking" (that's how Jenny Cassar put it into words), Acenet doesn't deserve your business. You'll either be glad you allowed us the opportunity to serve you (and we'll be working together for years to come) or we'll say our goodbyes -- after returning your full payment and doing everthing possible to make your departure a pleasant one -- and you'll walk away knowing Acenet is a class-act. That's our pledge to you.
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August 27th, 2009 I love you guys.
When I first signed up, it was for Ranchita.com (now http://www.mountain-view-ranch.com/) because it was a small website and there wouldn't be much there. When I had problems with other webhosts for my main site, lisaviolet.com, I transferred them to Ace-host.net, because the price was so very, very right (there were a LOT of specials back then). When I needed support, I'd submit a ticket and the response was a link to documentation for whatever I needed help with. *lol* It was a learning process for me and I appreciated it. You know, "RTFM". As Ace-host got bigger, tech support got better. And I've gotta tell you, right now, I love you guys. Because you rock! Dianne Scudder (lvdesigns.com)
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August 26th, 2009 My experiences with hosting companies have always been more of frustration than anything, but since signing up with Acenet years ago I've been consistently and repeatedly impressed and amazed at the quality and timely response from the support and sales teams. Just today, Sales (Merril on the phone and Nora and Kyle via email) solved a crisis I had in no time at all. In every situation when I've needed support I've quickly had my question or problem answered or solved and walked away well informed and totally happy that I've chosen the best hosting company out there. I send everyone who asks to Acenet. To me, there's only one hosting company. They've earned my loyalty.
Daniel Edvalson (Sanvean) (veniality.com)
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August 23rd, 2009 As usual, the best service i have ever experienced in a 25 year, multiple businesses carrier.
You guys take support to another level. Thanks! Edwin Spiessens Edwin Spiessens (www.getset2go.com)
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August 18th, 2009 Never get on your cpanel when you've had a tough day and your tired because you might just delete something you shouldn't! Yes, I did that very thing tonite, and I thought I had lost everything on my bbs/newsgroup.
I was in the middle of a panic attack when I emailed support pleading for a miracle. Tech Warren Weeder came to my rescue and helped me get my bbs/newsgroup database working again. All I can say is that I appreciate his patience and expertise helping me when I was tired, frustrated, and in a panic. I can't thank you enough, Warren Weeder! {{{where do I send the chocolate chip cookies??}}} LOL Regards, Jennifer P. Jennifer P. (pqlr.org / profwebsolutions.com)
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August 17th, 2009
ACENET's products and after sales service is close to nothing I have seen this far, in my 10-year-plus of specialist in I.T. Thank you ACENET, you surely rock! Andreas Mastichis (newtrics.com)
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August 17th, 2009 Thank you Acenet!
Your tech support is the best I've ever experienced. Quick and intelligent, you guys have help me a lot! Thanks Evan Y Lee (www.evanylee.com)
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August 9th, 2009 Great service from Sean and Andy!!
Marsha Dean Walker (theladymarsha1)
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August 4th, 2009 Thank you, Acenet Staffers!!!
As a geologist, I could write FORTRAN IV code fairly well in the 1970's. When "microcomputers" advanced to "PC's" and then reliable software became available for most tasks, I swore off DOS and FORTRAN programming forever.......well, almost. I don't really WANT to know html or xhtml, but I've had to learn a little in the past month. Despite my ignorance about websites, vBulletin, and html, thanks to your support my bulletin board has been running well for nine months, today. I still don't know what I'm doing, but my bulletin board members don't know that (unless they know me personally). Thank you for your patience and great service! Vance Hall (www.1anglico.org)
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August 1st, 2009 Andy Vick (support tech) rocks!
Support was *EASY* to access & use. Response was *IMMEDIATE* and results were *PERFECT* (complete, easy to understand, etc.). (Andy--thanks again. Much appreciated.) Dave Mueller (muellerreunion.com)
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July 31st, 2009 Three years and counting. Apart from the great prices, what I like most about Acenet is the excellent customer support. Whenever I submit a question or support ticket I know I can sit back and relax for the reply is only a short wait away. The time difference between our countries seems to be no obstacle whatsoever.
Malcolm Campbell (www.freerecipes.co.nz)
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