Please click 'submit testimonial' (below) to start raving about your experience. It would be extremely helpful
to our visitors (just think back to how skeptical you were after a bad hosting experience elsewhere), and
all of us here at Acenet sure do love reading these. Thank you so much, fans!
A shared purpose has united all of us here at Acenet, and that purpose is to eliminate
the worry, stress and frustration from your life that all too often burdens other webmasters. Seeing you
enjoy an easy, fun and rewarding evening with your website is what all of us are passionate about.
It's really a perception -- a shared way of seeing the purpose behind what all of us do each and every day. It's hard to express in sound bites, because our competitors make all the same claims. "Your website will be lightning-fast, perfectly reliable and support is out of this world." Surely you have seen these cliches again and again.
In the most simple of terms, you will enjoy a smooth experience at Acenet.
None of us really even know exactly how the Acenet culture came to be, it just happened. No individual was responsible for it; it was a team of talents... rallying together behind an unspoken purpose in perfect harmony. If the exact formula was known to us, riches could probably be made selling it to other companies -- because they're still searching for the answer.
It more than likely boils down to everyone truly caring, and caring about all the right things for all the right reasons.
Whatever it is, its presence will become obvious soon after we start working together. You'll sense it.
Until then, the next best way to get a feel for it is by hearing how it has touched others. And hopefully their stories motivate you to experience it for yourself, because you could be spared untold oodles of emotional grief. (You should hear some of the pains others have suffered before stumbling upon us. Sadly hosting is a completely unregulated industry. Buyer beware.)
And know this: if your experience is anything short of "breathtaking" (that's how Jenny Cassar put it into words), Acenet doesn't deserve your business. You'll either be glad you allowed us the opportunity to serve you (and we'll be working together for years to come) or we'll say our goodbyes -- after returning your full payment and doing everthing possible to make your departure a pleasant one -- and you'll walk away knowing Acenet is a class-act. That's our pledge to you.
It's really a perception -- a shared way of seeing the purpose behind what all of us do each and every day. It's hard to express in sound bites, because our competitors make all the same claims. "Your website will be lightning-fast, perfectly reliable and support is out of this world." Surely you have seen these cliches again and again.
In the most simple of terms, you will enjoy a smooth experience at Acenet.
None of us really even know exactly how the Acenet culture came to be, it just happened. No individual was responsible for it; it was a team of talents... rallying together behind an unspoken purpose in perfect harmony. If the exact formula was known to us, riches could probably be made selling it to other companies -- because they're still searching for the answer.
It more than likely boils down to everyone truly caring, and caring about all the right things for all the right reasons.
Whatever it is, its presence will become obvious soon after we start working together. You'll sense it.
Until then, the next best way to get a feel for it is by hearing how it has touched others. And hopefully their stories motivate you to experience it for yourself, because you could be spared untold oodles of emotional grief. (You should hear some of the pains others have suffered before stumbling upon us. Sadly hosting is a completely unregulated industry. Buyer beware.)
And know this: if your experience is anything short of "breathtaking" (that's how Jenny Cassar put it into words), Acenet doesn't deserve your business. You'll either be glad you allowed us the opportunity to serve you (and we'll be working together for years to come) or we'll say our goodbyes -- after returning your full payment and doing everthing possible to make your departure a pleasant one -- and you'll walk away knowing Acenet is a class-act. That's our pledge to you.
... 72 ... |
September 10th, 2007 Great response from the Tech. Support and Billing Teams!
Maria Horne (Hornedog)
|
September 10th, 2007 I had intended to change to another service provider but now I've absolutely no reason to do so. With the superb care and responsiveness from the sales and technical support team, I am more than satisfied to remain with Acenet. I dare say that you have set a new level of service benchmark that is so lacking in the industry. Well done and keep it up!
Spidey Lau (Free2Consult.com)
|
September 7th, 2007 Great and agile customer service, fast servers, lot's of options and cheap.
What else I could ask for? Nican132 (nican132.com)
|
September 7th, 2007 Consistent, competant, and remarkably prompt problem resolution is the norm. The tech support really gives confidence in reliability of hosting.
Pete Taylor (npsbroward.org)
|
September 6th, 2007 Wow, Just the simple fact that they allow their customers to post their testimonials shows that they are confident that they provide the best service possible. I have had this service for over 3 YEARS and they have alwayz been there for me. I started off very inexperienced and ACE-HOST had literally led me through this challenge. Customer support is literally incredible. I have had responses in as little as 30 seconds and my **inexperienced caused** technical "issues" solved in a matter of less than 5 minutes. Customer Support is really there 24/7 to help. I will not change my hosting service for anything. Thanks ACE-HOST.NET for everything!!!
Olivia alwayzradikal.com Alwayzradikal (apdab.com)
|
September 5th, 2007 Acenet Support is totally awesome. Not only do they help in every way possible, but they teach you how you can do it yourself by telling you exactly what they did in detail. I feel blessed to have such wonderful support. I can always count on them and never fail to impress me with thier knowledge.
Apex Info Group (apexinfogroup.com)
|
September 5th, 2007 It's been 3 years with ace-host and I still can't believe how fast the technical support team works. I always have an email (even on low priority issues) within 2-5 minutes of my ticket, and the issue is usually resolved within another 10-15. Thanks ace-host for you incredibly speedy support and low prices!
Paul T. ()
|
September 5th, 2007 When I saw there was no phone number available for Tech Support, I have to admit, I panicked at first..but then, I went ahead and filled out the Customer Service Form and patiently calmed down.
I have never had such amazing service in the Tech Industry. I have had my website for about 6 years or so and without fail, Ace-net Tech Support has ALWAYS gotten back to me within 5 minutes (I dont know how they do it)! Even when they dont know the answer right away, they acknowledge my question/problem immediately and sya they will get back to me, and they do within about 15 minutes or less. They also dont underestimate my knowledge of my attempts to remedy the problem myself (they dont insult my intelligence by suggesting I do what their tutorial says). They give 100% (at ALL HOURS!!) to address my issue in a very professional, courteous, and personal way, and instead of explaining and explaining the solution on how I could fix it, THEY fix it and tell me how THEY fixed it! Thank you to all of Ace-Host Tech Support team for all of their dedication and professionalism! Best regards, Stephany L. Stephany L. (www.djdakota.com)
|
September 4th, 2007 Thanks to the whole ace-host staff thru the years of using your reseller account. You guys are very prompt and know what your doing. Keep up the Good work
jamal smith (jamalsmith.com)
|
September 4th, 2007 Without question, the BEST customer support in the business!!! Prompt, polite even through my dumb questions, and efficient. A great company to work with. I can sleep at night knowing that my site is being taken care of.
Kevin Lawrence (CrueltyFree.com)
|
... 72 ... |
