Please click 'submit testimonial' (below) to start raving about your experience. It would be extremely helpful
to our visitors (just think back to how skeptical you were after a bad hosting experience elsewhere), and
all of us here at Acenet sure do love reading these. Thank you so much, fans!
A shared purpose has united all of us here at Acenet, and that purpose is to eliminate
the worry, stress and frustration from your life that all too often burdens other webmasters. Seeing you
enjoy an easy, fun and rewarding evening with your website is what all of us are passionate about.
It's really a perception -- a shared way of seeing the purpose behind what all of us do each and every day. It's hard to express in sound bites, because our competitors make all the same claims. "Your website will be lightning-fast, perfectly reliable and support is out of this world." Surely you have seen these cliches again and again.
In the most simple of terms, you will enjoy a smooth experience at Acenet.
None of us really even know exactly how the Acenet culture came to be, it just happened. No individual was responsible for it; it was a team of talents... rallying together behind an unspoken purpose in perfect harmony. If the exact formula was known to us, riches could probably be made selling it to other companies -- because they're still searching for the answer.
It more than likely boils down to everyone truly caring, and caring about all the right things for all the right reasons.
Whatever it is, its presence will become obvious soon after we start working together. You'll sense it.
Until then, the next best way to get a feel for it is by hearing how it has touched others. And hopefully their stories motivate you to experience it for yourself, because you could be spared untold oodles of emotional grief. (You should hear some of the pains others have suffered before stumbling upon us. Sadly hosting is a completely unregulated industry. Buyer beware.)
And know this: if your experience is anything short of "breathtaking" (that's how Jenny Cassar put it into words), Acenet doesn't deserve your business. You'll either be glad you allowed us the opportunity to serve you (and we'll be working together for years to come) or we'll say our goodbyes -- after returning your full payment and doing everthing possible to make your departure a pleasant one -- and you'll walk away knowing Acenet is a class-act. That's our pledge to you.
It's really a perception -- a shared way of seeing the purpose behind what all of us do each and every day. It's hard to express in sound bites, because our competitors make all the same claims. "Your website will be lightning-fast, perfectly reliable and support is out of this world." Surely you have seen these cliches again and again.
In the most simple of terms, you will enjoy a smooth experience at Acenet.
None of us really even know exactly how the Acenet culture came to be, it just happened. No individual was responsible for it; it was a team of talents... rallying together behind an unspoken purpose in perfect harmony. If the exact formula was known to us, riches could probably be made selling it to other companies -- because they're still searching for the answer.
It more than likely boils down to everyone truly caring, and caring about all the right things for all the right reasons.
Whatever it is, its presence will become obvious soon after we start working together. You'll sense it.
Until then, the next best way to get a feel for it is by hearing how it has touched others. And hopefully their stories motivate you to experience it for yourself, because you could be spared untold oodles of emotional grief. (You should hear some of the pains others have suffered before stumbling upon us. Sadly hosting is a completely unregulated industry. Buyer beware.)
And know this: if your experience is anything short of "breathtaking" (that's how Jenny Cassar put it into words), Acenet doesn't deserve your business. You'll either be glad you allowed us the opportunity to serve you (and we'll be working together for years to come) or we'll say our goodbyes -- after returning your full payment and doing everthing possible to make your departure a pleasant one -- and you'll walk away knowing Acenet is a class-act. That's our pledge to you.
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January 31st, 2012 Acenet has the best technical support team. The team members are always responsive, resourceful and courteous.
Aim Publishing (aimpublishing.com)
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January 30th, 2012 My experience with Acenet began when I moved all my websites and those of my clients to a Dedicated Server in 2008. I had bad experiences with previous hosts for individual domain hosting, resellers, and a dedicated server. I know that a dedicated server elsewhere may cost less, however the support elsewhere falls short because other companies opt for quantity over quality.
I am very happy with the Tech Support here at Acenet because I know that there are few others who really take the time to give quality 24/7/365 customer service. Acenet has provided individual attention to each ticket and treats me as a human and not just a number. Keep up the excellent support Acenet! Eileen Carron (RoGBBtoNukeMods.com)
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January 29th, 2012 Thanks for top service at any time of the day or night!
You guys rock! Edwin Edwin Spiessens (www.getset2go.com)
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January 27th, 2012 I've been an Acenet customer for years and I have to say that the customer service/ tech support has always been fantastic: fast, efficient and very helpful. Thanks a lot - Great job.
Marc Nicolet (InternetFrench.com and others ...)
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January 26th, 2012 The technical support team at Acenet has always been responsive and helpful. Acenet is fortunate to have such a great team.
Aim Publishing (aimpublishing.com)
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January 13th, 2012 I have been here at Ace for a long time since I started my business. My plan was to get the cheapest an the best at the same time. Now I realize it not just cost but service that really make it worth what you pay for. I had quite a few problems on my own, after going through support, their support got me fix before I know it. Sometimes I wonder if I really pay for all the things i got done and the time it got fix. Hats up to George Yedinak, Andy, Matthew who send me my password when I always loose it and all the other at Ace.
Patrick Persaud (www.ebooksbin.com)
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January 11th, 2012 The support is just the best I could imagine. No matter what sort of silly question I have, I post a ticket and I get a reply, often within FIVE MINUTES. They always get it right. Not only that, but if I ask them to do something that might jeopardize something else, they ask, "are you sure? Because that will cause this.." and give me a chance to fully understand my choices so I don't end up breaking everything.
Best support I could imagine. You guys are second only to Zappos, and that's really saying something. So thank you. Samantha Janis (fluffyland.com)
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January 8th, 2012 Another helpful session from the tech support at Acenet. Prompt service, knowledgeable and courteous.
The fifth description of "ace" in the dictionary is; 5.)a very skilled person; expert; adept An aptly named business. Thanks! Ellery West (eco-vision.com)
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January 4th, 2012 Start the New Year off right! Sign up with Ace-host.net. I'm glad I did years ago. I'm not a techy and they don't hold that against me. They methodically walk me through setting up all kinds of things. I would be lost without them.
Most of my questions are what they base the FAQs on! If I can do it, anyone can! Kudos to the Ace-host team. Ellery West (eco-vision.com)
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January 1st, 2012 Your service is marvelous, the very best I have ever seen, keep it up
Felix Okojie (www.interglobalbiz.com)
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