Acenet, Inc. Client Testimonials

I continue to be amazed with Acenet's technical support.

BAD NEWS: To obtain help, I have to submit my request via a Help Ticket vs. a telephone call.

GOOD NEWS: This method forces me to think (ouch) through the real issue or problem at hand and not just waste a bunch of technician time.

Nearly every time I ask a question or present a new challenge to this help desk - I get a F-A-S-T (usually within 3-5 minutes) and a real thought out reply.

INCREDIBLE NEWS: I've asked for help at some fairly weird hours of the day (2:30 am?!) on multiple occasions. -- and these people are there! I mean really alive, alert, and responsive. How cool is that? (Is Starbucks their secret competitive weapon?)

Thanks Ace. It's obvious to me this is a real team effort. It's not always easy. But well done!

Absolutely incredible support. I cannot say enough how good the suppport staff is. I had questions before I signed up and they were answered very quickly and accuratly. After signing up, the service is the same. After some hosts I've had in the past I didn't realize support like this actually existed! You have me as a long time customer. Thank you so much for all your help.

Tech Support is wonderful. Andy went above and beyond to solve a problem for me - and he did it in record time.
Thanks Acd-Net.

Martha

Great Service,
Keep up the fine work.
Tech Support is Awesome
Martha

I have never had a better treatment. Your patience and kindness are unique. Keep up the good work and we will alway be #1

Ruben A. Compres
President

I am Ace-Host client for 3 years now, I am very impressed with the great support staff - The response time and quality of support is just great. - The Hosting plans have a great value - I highly recommend Ace-Host - Thanks for all your support throughout the years. Great Job!
Best Regards
Andreas Heger

Amazing! That's one word to describe it. I've been using Ace for about 4 years now and every step of the way they've been nothing short of incredible. I sing the praises of the low cost/incredible service web host all of the time and I simply can not believe how happy I am with their service.

Since I am a computer idiot, I needed help hanging my web site. The customer service that I have received is nothing short of unbelievable. I have probably asked twenty questions over the past several months and it has never taken longer than five minutes to get an answer to my problem. If every company offered customer service like Ace-Host, doing business would be much easier.

John Allison

In nearly four years with your service, multiple add on domains and myriad traffic situations, I have seen just two down times that exceeded just a few minutes. This is an incredible average.

Your support and communications are excellent and I'm appreciative of the great service for a very good price.
Thank you again.
Robbi Drake.

Great service, fast response, no problems