Please click 'submit testimonial' (below) to start raving about your experience. It would be extremely helpful
to our visitors (just think back to how skeptical you were after a bad hosting experience elsewhere), and
all of us here at Acenet sure do love reading these. Thank you so much, fans!
A shared purpose has united all of us here at Acenet, and that purpose is to eliminate
the worry, stress and frustration from your life that all too often burdens other webmasters. Seeing you
enjoy an easy, fun and rewarding evening with your website is what all of us are passionate about.
It's really a perception -- a shared way of seeing the purpose behind what all of us do each and every day. It's hard to express in sound bites, because our competitors make all the same claims. "Your website will be lightning-fast, perfectly reliable and support is out of this world." Surely you have seen these cliches again and again.
In the most simple of terms, you will enjoy a smooth experience at Acenet.
None of us really even know exactly how the Acenet culture came to be, it just happened. No individual was responsible for it; it was a team of talents... rallying together behind an unspoken purpose in perfect harmony. If the exact formula was known to us, riches could probably be made selling it to other companies -- because they're still searching for the answer.
It more than likely boils down to everyone truly caring, and caring about all the right things for all the right reasons.
Whatever it is, its presence will become obvious soon after we start working together. You'll sense it.
Until then, the next best way to get a feel for it is by hearing how it has touched others. And hopefully their stories motivate you to experience it for yourself, because you could be spared untold oodles of emotional grief. (You should hear some of the pains others have suffered before stumbling upon us. Sadly hosting is a completely unregulated industry. Buyer beware.)
And know this: if your experience is anything short of "breathtaking" (that's how Jenny Cassar put it into words), Acenet doesn't deserve your business. You'll either be glad you allowed us the opportunity to serve you (and we'll be working together for years to come) or we'll say our goodbyes -- after returning your full payment and doing everthing possible to make your departure a pleasant one -- and you'll walk away knowing Acenet is a class-act. That's our pledge to you.
It's really a perception -- a shared way of seeing the purpose behind what all of us do each and every day. It's hard to express in sound bites, because our competitors make all the same claims. "Your website will be lightning-fast, perfectly reliable and support is out of this world." Surely you have seen these cliches again and again.
In the most simple of terms, you will enjoy a smooth experience at Acenet.
None of us really even know exactly how the Acenet culture came to be, it just happened. No individual was responsible for it; it was a team of talents... rallying together behind an unspoken purpose in perfect harmony. If the exact formula was known to us, riches could probably be made selling it to other companies -- because they're still searching for the answer.
It more than likely boils down to everyone truly caring, and caring about all the right things for all the right reasons.
Whatever it is, its presence will become obvious soon after we start working together. You'll sense it.
Until then, the next best way to get a feel for it is by hearing how it has touched others. And hopefully their stories motivate you to experience it for yourself, because you could be spared untold oodles of emotional grief. (You should hear some of the pains others have suffered before stumbling upon us. Sadly hosting is a completely unregulated industry. Buyer beware.)
And know this: if your experience is anything short of "breathtaking" (that's how Jenny Cassar put it into words), Acenet doesn't deserve your business. You'll either be glad you allowed us the opportunity to serve you (and we'll be working together for years to come) or we'll say our goodbyes -- after returning your full payment and doing everthing possible to make your departure a pleasant one -- and you'll walk away knowing Acenet is a class-act. That's our pledge to you.
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July 21st, 2012 Having been with ACENET for a lot of years they have provided an excellent reliable service to hold our worldwide based car club with pretty much perfect uptime and reliability. The Support of the team is excellent and any support offered is also quick and helpful. They always look after there own and feel we are in safe hands with them. Probably the most recommended company for me for anyone hosting there website. I will be guaranteed to be with ACENET for years.
NeoVVL Owners Club (www.neovvl.com)
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June 8th, 2012 We had issues with the domain name registrars - the child name server data was corrupted. Which means none of our websites were accessible. Sean Malen and Arun Peethambaran of Acenet hand held us thru the process of fixing this. They went out of the way and fixed certain parameters at the domain name registrars and also set the DNS on our local LAN using remote access. Very rare to see network engineers and sys admins go this extent to resolve an issue for their client. Excellent support. Keep it up. Natesh Natesh Babu DR (techwebindia.com)
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May 20th, 2012 I have had a few businesses in the past, a web based mail order catalog company, and a few other things all requiring servers and hosting companies. I can not tell you the frustration, the anger, the despair that I always shared with them and they were big hosting companies! I took over this forum and have had very few questions that needed answers. I can't tell you how fast, how efficient and how downright simple and peaceful the experience has been. My only regret is that I did not know you and use you 35 years ago!! Sawatdee Gay Thailand (sawatdee-gay-thailand.com)
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May 11th, 2012 Thanks AGAIN Mason, and Marc. You guys really helped me, thru the difficult codes and numbers and things, you went out of your way to help me, and I am so Grateful. Thankyou.
Rodleen Getsic (Www.Getsic.com)
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May 11th, 2012 One of the reasons I chose Acenet was because of their quick response to questions before I opened an account with them. That service only improved once I decided to user them as a host. In the 4+ years Ive been with Acenet, Ive had nothing but good experiences.
InSite Designs (http://insitewebpro.com)
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May 8th, 2012 Thanks for helping me thru the changes. Especial thanks today to MASON & LAiTH, who both went out of their ways to help me with the DNS changes, and how it affects my website. And Now, I am on the lookout for a new web designer, so I can meet the requirements the servers are upgrading to. In the meantime, I so appreciate the special attention you gave me today. Thankyou ACE-net.
Rodleen Getsic (www.Getsic.com)
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May 4th, 2012 You guys are the best! I just discovered you two weeks ago while reading Linux Journal and you have already exceeded my expectations (and I am not easily impressed). I have been around for quite a while, testing hosting services all around, and your support before AND after the purchase is awesome! Thank you for that. Samuel E. Rebollo (Xen Server)
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May 3rd, 2012 I really want to thank Acenet for all the commitment they have shown over the years to delivering exceptional client services. I have been with them for about 10 years now and there have been a total of 3 incidents which affected services. Never once did they allow the service impact to last more than a few minutes and statistically speaking their uptime is 99.9997 percent at the very worst. They are proactive if any issues arise, like one time someone got hold of my email account details off my personal computer and used it to send spam out. Acenet notified me that my email account was sending abnormal amounts of mail within minutes and I was able to quickly logon and change the passwords and block the spam sending. I always brag to my friends about the time Acenet responded to a high severity issue that I logged with them. They responded to my support ticket in under 1 minute. (Their normal response time is faster than it takes to boil the kettle and make a cup of coffee. That is on a low severity incident.) If they were on HelloPeter.com, a website that offers the opportunity to complain or to compliment people on services (which is limited to South Africa) then I would post a compliment for Acenet every single time I log a support ticket with them without fail. Their support technicians always go the extra mile when it is needed and they never fail to impress me. To all at Acenet I want to say a huge Thank You for being a company that I am always pleased to do business with. Your service standards have shown me that truly exceptional service is possible in this world we live in, and has inspired me in my working life to go the extra mile for my clients. I LOVE YOU GUYS AND GALS! Andrew Biebuyck (onlineandrew.com)
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April 20th, 2012 These guys are awesome!!! I have been with them since 2005 and their 24/7 tech support, well... I must bow my head, Acenet takes pride on what they do and provide!
K Romasoc (CAP-HQ.NET)
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 | April 17th, 2012 Once again you have saved me. You guys are stellar to say the least.
Duane Overturf (omvcostarica.info)
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